Febrics ITSM - IT Service Management
.NET Core API based IT service management system. Ticket management, SLA tracking, asset management, and reporting modules.
About
🎫 IT Service Management Platform
Febrics ITSM is an ITIL compliant service management platform developed for enterprise IT departments.
⚡ Core Modules
- 🎫 Ticket Management: Incident, problem, and request management
- ⏱️ SLA Tracking: Service level agreement monitoring
- 💻 Asset Management: IT inventory and CMDB
- 🔄 Change Management: Change request processes
- 📊 Reporting: KPI dashboard and analytics
🏗️ Technical Architecture
- .NET Core Web API
- Entity Framework Core
- JWT Authentication
- RESTful API design
🔐 Security
- Role-based access control
- Department-based authorization
- Audit trail logging
Frequently Asked Questions
Are ITIL processes supported?
How are SLA violations tracked?
Is there a self-service portal?
What are the integration possibilities?
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