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Customs Complaint and Tracking System
Implementation SaaS Brand Tools & Bot

Customs Complaint and Tracking System

Customs complaint management and call center integration system built on Saphire database infrastructure, supported by PHP Bolt extension.

About

Customs Complaint Management

Customized, high-security complaint and request management platform for Ministry of Customs and Trade processes.

πŸ”§ Technical Features

  • Saphire Database: High performance data storage
  • PHP Bolt Extension: Customized module structure
  • VoIP Integration: Call tracking with Yeastar PBX integration
  • Secure Archive: Encrypted storage of complaint attachments

Frequently Asked Questions

What types of complaints does the system support?
Supports all complaint categories including customs procedures, tax objections, personnel complaints, and general petitions.
How do citizens track their complaints?
They can track complaint status via web with application number or through SMS notification system.
How does the workflow process work?
Automatic flow: Complaint entry β†’ Initial assessment β†’ Routing to relevant department β†’ Review β†’ Resolution β†’ Citizen notification.
What are the reporting features?
Daily/monthly complaint statistics, unit-based performance reports, average resolution times, and trend analyses are provided.