Customs Complaint and Tracking System
Customs complaint management and call center integration system built on Saphire database infrastructure, supported by PHP Bolt extension.
About
Customs Complaint Management
Customized, high-security complaint and request management platform for Ministry of Customs and Trade processes.
π§ Technical Features
- Saphire Database: High performance data storage
- PHP Bolt Extension: Customized module structure
- VoIP Integration: Call tracking with Yeastar PBX integration
- Secure Archive: Encrypted storage of complaint attachments
Frequently Asked Questions
What types of complaints does the system support?
How do citizens track their complaints?
How does the workflow process work?
What are the reporting features?
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